Privacy Policy

Last Updated: September 15, 2026

Abuse Counseling and Treatment, Inc. (“ACT,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how information may be collected, used, and protected when you visit ACT’s website, submit an online form, sign up for communications, make a donation, or otherwise interact with ACT online.

Your Safety and Privacy

Your safety is important to us.

If you are experiencing domestic violence, sexual assault, human trafficking, stalking, or another situation in which someone may be monitoring your internet activity, please use a device that you believe is safe whenever possible.

Using a website may leave information in your browser history or on your device. ACT provides a Quick Exit feature for convenience, but no website feature can completely erase your browsing activity or guarantee that another person cannot determine which websites you have visited.

If you are in immediate danger, call 911.

For confidential assistance, you may contact ACT’s 24-hour helpline at 239-939-3112.

Information We May Collect

ACT may collect information that you voluntarily provide through this website, including:

• Your first and last name
• Email address
• Telephone number
• Information submitted through a contact form
• Volunteer inquiries or applications
• Newsletter signup information
• Donation-related information
• Questions, comments, or other information you choose to provide

Please do not submit highly sensitive, confidential, or emergency information through a general website form.

If you need immediate assistance or would like to speak confidentially with an ACT advocate, please call our 24-hour helpline at 239-939-3112.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website or by service providers that help us operate it.

This information may include:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage and performance information

This information may be used to maintain the website, improve its functionality, understand how visitors use the site, protect against fraud or misuse, and improve access to ACT information and services.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance, and analytics.

Cookies are small files stored on your device by your web browser. You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.

How We Use Information

Information collected through the ACT website may be used to:

• Respond to questions or requests
• Connect individuals with ACT services and resources
• Respond to volunteer inquiries
• Process or facilitate donations
• Send newsletters or communications that you have requested
• Maintain and improve our website
• Protect the security of our website and systems
• Meet legal, regulatory, grant, or administrative requirements
• Carry out ACT’s nonprofit mission

We will not use information submitted through the website in a manner inconsistent with this Privacy Policy without providing appropriate notice or obtaining consent when required.

Donations and Payment Information

When you make an online donation or purchase through a third-party payment provider, your transaction may be processed directly by that provider.

ACT may receive information related to your donation or transaction, such as your name, contact information, donation amount, and transaction details. ACT does not necessarily receive or store your complete payment-card information when a transaction is processed through an outside payment provider.

Your use of a third-party payment service is also subject to that provider’s privacy and security policies.

Email and Newsletter Communications

If you choose to subscribe to an ACT email list or newsletter, the information you provide may be processed by ACT or by an email communications provider working on ACT’s behalf.

You may unsubscribe from promotional or newsletter communications at any time by using the unsubscribe link included in those messages.

Unsubscribing from marketing or newsletter communications does not necessarily prevent ACT from sending administrative communications related to a request or transaction you initiated.

Third-Party Websites and Services

The ACT website may contain links to websites and services operated by third parties, including donation processors, newsletter providers, social media platforms, and other organizations.

When you leave the ACT website and visit a third-party service, that service’s privacy policy and terms govern the information you provide to it.

ACT is not responsible for the privacy practices, security, or content of websites operated by third parties.

Client Confidentiality

This Website Privacy Policy addresses information collected through ACT’s public website. It is not intended to replace ACT’s policies concerning the confidentiality of individuals receiving ACT services.

Information provided to ACT while receiving counseling, advocacy, shelter, crisis intervention, or other client services may be protected by additional federal and state confidentiality requirements and ACT policies.

Please see our Confidentiality Policy for additional information regarding the confidentiality of ACT services.

When Information May Be Shared

ACT may share information when reasonably necessary with vendors or service providers that assist us with website hosting, communications, forms, payment processing, security, or other organizational functions.

ACT may also disclose information when required by law or when otherwise legally permitted or required.

Service providers receiving information on ACT’s behalf should receive only the information reasonably necessary to perform the services for which they have been engaged.

[ACT should confirm before publishing: ACT does not sell or rent personal information to third parties for their own marketing purposes.]

Protecting Your Information

ACT takes reasonable administrative, technical, and organizational measures intended to protect information in its possession.

However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure. For this reason, please do not use general online forms or email to communicate emergency information or highly sensitive information.

For confidential support, call ACT’s 24-hour helpline at 239-939-3112.

Data Retention

ACT may retain information collected through this website for as long as reasonably necessary to fulfill the purpose for which it was collected, comply with applicable legal or administrative requirements, maintain appropriate organizational records, or protect ACT’s legitimate interests.

Information associated with ACT client services may be subject to separate retention and confidentiality requirements.

Your Choices

Depending on how you interact with ACT, you may contact us to:

• Ask questions about information you have submitted
• Request corrections to contact information
• Unsubscribe from newsletters or promotional emails
• Ask questions about ACT’s privacy practices

Certain information may need to be retained when required by law, contractual obligations, grant requirements, recordkeeping requirements, or ACT policies.

Children’s Privacy

ACT provides services and resources to children and families; however, this public website is not intended to request unnecessary personal information from children.

Parents, guardians, young people, or others seeking assistance should contact ACT directly if they have questions about services or how personal information is handled.

Changes to This Privacy Policy

ACT may update this Privacy Policy periodically to reflect changes to our website, technology, services, or legal requirements.

When changes are made, the “Last Updated” date at the top of this page will be revised.

Contact Us

If you have questions about this Privacy Policy or ACT’s website privacy practices, please contact:

Abuse Counseling and Treatment, Inc. (ACT)
P.O. Box 60401
Fort Myers, FL 33906

Administration: 239-939-2553
24-Hour Helpline: 239-939-3112
Email: [email protected]

For urgent or confidential assistance related to domestic violence, sexual assault, or human trafficking, please use the 24-hour helpline rather than the website contact form.