What does the On-Call Crisis Program provide?

ACT’s current program information lists crisis counseling, information, and referrals for people affected by domestic violence and sexual assault.

Who can receive On-Call Crisis support?

The current program specifically identifies people affected by domestic violence and sexual assault. Contact ACT for current eligibility and program information.

Can I receive individual counseling?

Yes. ACT’s current program information states that individual counseling and therapy are available to survivors and their children. Call ACT to schedule an intake or ask about current services.

Is the program available every day?

Yes. ACT’s current page describes the program as operating 365 days per year.

Where are On-Call Crisis services provided?

ACT’s current page lists Area hospitals, Medical professionals’ offices, & ACT’s rape crisis center. Call ACT for current information about how crisis response is accessed.

Do I go directly to ACT for On-Call Crisis services?

The current page does not explain a direct walk-in process. The safest instruction for the redesigned page is to call ACT’s 24-hour helpline first unless you are already receiving care at a hospital, medical office, or rape crisis center.

Who provides the crisis response?

ACT’s current program information states that staff provide weekday daytime coverage and volunteers provide overnight and weekend on-call coverage.

What if I need support after the immediate crisis?

ACT offers other programs that may provide continued counseling, therapy, shelter, children’s services, or additional support. An ACT responder or helpline staff member can help connect you with the appropriate program.

Can I call for someone else?

You can call ACT’s 24-hour helpline if you are concerned about someone else and need information about available resources.

Is crisis response the same as the 24-hour helpline?

They are related but serve different functions. The 24-hour helpline is the easiest place to start by phone. The On-Call Crisis Response Program provides crisis counseling through hospitals, medical professionals’ offices, and ACT’s rape crisis center according to ACT’s current program information.

On-Call Crisis Program

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Help at the time of crisis

ACT’s On-Call Crisis Response Program is designed to provide support when someone affected by domestic violence or sexual assault is seeking help through a hospital, medical provider, or ACT’s rape crisis center.

The program connects people with crisis counseling, information, and referrals during a difficult or urgent situation.

Crisis Counseling

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Talk with an ACT crisis responder about what is happening and receive immediate emotional support.

Information

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Learn about ACT services and other resources that may be relevant to your situation.

Referrals

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ACT can help connect you with additional services or programs when further support is needed.

Support throughout the year

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The On-Call Crisis Response Program operates 365 days per year.

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You do not have to handle a crisis alone

Ask ACT for counseling and support.

You experienced domestic violence and need immediate support.
You experienced sexual assault and are seeking help.
You are receiving care at an area hospital.
You are seeing a medical professional after an incident.
You are receiving services through ACT’s rape crisis center.
You need crisis counseling.
You need information about available services.
You need referrals for additional support.
You are unsure what kind of help you need next.

Call the 24/7 Helpline Understand my options

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Crisis support can be a first step

Healing doesn’t happen all at once. We are here to support you at every stage, from immediate safety to long-term recovery.

Talk with someone now

If you need immediate emotional support or have questions about what to do next, start by calling ACT’s 24-hour helpline.

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Get help after sexual assault

Learn about ACT’s sexual assault services, rape crisis center, counseling, and related support.

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Get help with domestic violence

Learn about domestic violence, safety planning, counseling, shelter, and other ACT services.

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Find ongoing counseling and support

If you need support after the immediate crisis has passed, ACT’s Non-Residential Program provides counseling, therapy, and support groups.
ACT offers children’s groups and educational support for family members of sexual assault survivors.

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Support during and after a crisis

The helpline can be a starting point for connecting with other ACT programs and services.

Immediate crisis support

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Crisis counseling
Emotional support
Information
Referrals
Help understanding possible next steps

Locations where crisis response may occur

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ACT’s current program information lists:

Area hospitals
Medical professionals’ offices
ACT’s rape crisis center

Connections to continued support

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Crisis response may also be a starting point for learning about other ACT programs, including:

24-Hour Helpline
Sexual Assault Services
Domestic Violence Services
Residential Program
Non-Residential Program
Children’s Program

View All ACT Programs

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Support is available throughout the year

ACT’s current program information describes the following On-Call Crisis Response coverage:

ACT staff

Monday–Friday
6:00 a.m.–6:00 p.m.

ACT staff provide crisis-response services during daytime weekday hours.

On-call volunteers

Monday–Friday
6:00 p.m.–6:00 a.m.

Trained volunteers provide overnight on-call coverage.

Weekend coverage

Friday at 6:00 p.m. through Monday at 6:00 a.m.

On-call volunteers provide weekend crisis-response coverage.

Call the 24/7 Helpline

Frequently asked questions

Helpful information for supporters navigating these complex situations.

Still have questions?

Our advocates are ready to talk through any concerns you have about shelter, safety planning, or your specific situation.

(239) 939-3112

24/7 Confidential Free Helpline

Call Now

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Start with the support you need now

Here are the three primary paths you can explore.

Call the 24-hour helpline

If you need help now or are unsure where to begin, call ACT.

Call (239) 939-3112

Already at a hospital or medical provider?

Tell the healthcare professional that you would like information about ACT crisis support.

ACT’s current program information states that its On-Call Crisis Response Unit works through area hospitals and medical professionals’ offices.

Learn About Crisis Support

Need continued support afterward?

Crisis support does not have to be the end of your connection with ACT.

Explore counseling, therapy, shelter, safety planning, and other ongoing programs.

View ACT Programs

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Related ACT programs

Explore ACT programs and services

24-Hour Hotline

Call at any time for crisis counseling, information, referrals, safety planning, or help finding the right ACT program.

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Learn About the 24-Hour Hotline

Sexual Assault Services

Learn about crisis support, counseling, forensic services, and other sexual assault resources.

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Explore Sexual Assault Support

Residential Program

Learn about shelter and residential support.

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Explore Residential Services

Non-Residential Program

Explore ongoing counseling, therapy, and support groups.

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Explore Counseling and Support

Children’s Program

Learn about age-appropriate counseling and educational support for children.

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Explore the Children’s Program

Human Trafficking Program

Explore specialized services for people affected by human trafficking.

Learn About Human Trafficking Support

Support when a crisis happens

In Immediate Danger?

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